The renowned and globally active business consultants Frost & Sullivan presented Bystronic with the 2006 Global Excellence in Customer Value Leadership Award in the laser cutting tools industry for consistently delivering superior value across local and global markets at mid July’s 2006 Global Excellence Awards ceremony.
Frost & Sullivan recognized “Bystronic’s ability
to install machines accurately at the customers’ workplace in a timely manner
and its excellent after-sales service that helps it win repeat orders, and its
wide product portfolio of laser cutting machines that helps it serve customers’
They also acknowledged “Bystronic’s excellent
customer-centric approach” which “enables it to outstrip the market”, and
highlighted measures that improve process reliability, as well as the
performance of systems. This helps it offer customers the best solutions to solve
manufacturing challenges and, thereby, enhance its competitiveness in the
Frost & Sullivan research analyst, Virein
Kumar Yadlapalli, stated, “The variations that exist in a global market space
signify an opportunity for Bystronic, since it understands the critical process
requirements of its customers and has the ability to cater to their local needs
as well. Bystronic has extended the customer proximities in these market
regions by setting up sales and service organizations in the local market
has always linked its growth with that of its customers. It has continuously
attempted to educate customers by conducting road shows and organizing series
of localized seminars. Due to the company’s global presence, customers have
easy access to its support and services.
Bystronic’s policy of stocking spare
parts in local markets enhances the flexibility of its customers’ processes, as
they have real-time access to components.
By combining best practices with quality and regulatory
compliance, Bystronic’s laser-enabled cutting machines have assisted its
customers in minimizing risks, increasing throughput, lowering production
costs, and reducing time-to-market.